Terms & Conditions

 

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  1. It is the duty of the hirer to provide a duly authorised representative to accept the goods and give written acceptance that the goods are in a satisfactory condition & without damage. If the hirer fails to provide for this, he/she will not be permitted to dispute the facts of delivery & these conditions.

  2. During the period of hire, the hirer is solely responsible for the hired goods and must insure against all risk.

  3. Furniture must be used for its sole intended purpose only. The company does not accept liability for any damage or injury to goods or persons caused by misuse of the hired furniture.

  4. Any damage caused to hire goods, beyond reasonable wear and tear, will be the responsibility of the hirer. Any repair work necessary as a result will be chargeable.

  5. Wedhead's furniture is for internal use only. If it is the intention of the hirer to use the hired goods in areas where they are likely to be effected by weather, then they must get prior written acceptance from Wedhead.

  6. Wedhead will make every endeavour to carry out delivery and collection of the hired items at a time requested by the hirer but will not under any circumstance be financially liable for any delay in delivery/collection should this occur to the force majeure circumstances.

  7. In case of failure to deliver Wedhead will issue a full refund for the order or sub-hire possible alternatives but will not be liable for any other costs involved such as compensate for the client for inconvenience caused in financial terms.

  8. Seasonal minimum spend policies apply in both the peak season (May-September) and the low season (October-April). Minimum spend excludes VAT and additional charges and orders below the minimum spend will not be eligible for delivery unless the venue location is in Central London in which case exclusions may apply.

  9. Delivery instructions must be confirmed by the hirer, to the company, a minimum of 14 days prior to the delivery/collection. Please note that there may be last minute changes to delivery/collection times due to circumstances beyond our control.

  10. All standard deliveries will be assumed to take place at one continuous ground level and must be no further than 15 meters from the vehicle/loading bay. It is the hirers responsibility to inform Wedhead of any restricted access, level changes, or tight access at the time of booking. Wedhead will not be liable for any aborted deliveries due to insufficient or unsafe access.

  11. If additional set up is required, this will be charged pro rata at the rate of £50/h.

  12. Self collection and self delivery of goods are not permitted due to the likelihood of damaged being caused in the event of incorrect loading, unloading and set up unless the items are being transported abroad from the initial point of delivery in which case an express permission from Wedhead is required.

  13. Any actions that Wedhead is required to carry out which are not Wedhead's responsibility during delivery or pack down (such as but not limited to clearing the floor space, tables or floristry) will also be charged pro rata at the rate of £25/h.

  14. All measurements provided by Wedhead will be an approximate value.

  15. In the unlikely event that items hired might become unavailable they are to be substituted with reasonable and similar goods upon consulting the client and if these aren’t found acceptable they are to be refunded.

  16. If the hirer fails to return any goods hired by him at the end of the agreed hire period or within 7 days from the notification of the missing goods the hirer shall pay to the company the current market replacement cost of the items which have not been returned. If missing items need to be collected this will be further charged at the quoted rate.

  17. A 50% hire value deposit is payable from the hirer to the company on the receipt of invoice. Final balance payment is payable 28 days prior to the hire commencement.

  18. No dates or items can be reserved prior to the receipt of the booking deposit.

  19. Please note that a quote does not guarantee a booking, nor does it reserve any items until an invoice has been issues and the pre-payment deposit paid in full.

  20. The deposit is non-refundable as it secures the date and the items and is advertised as unavailable to any other prospective clients.

  21. Changes to the order can be made up to 4 weeks before the date of the event. Larger quantities and additional items cannot be guaranteed. Minimum order requirements have to be met.

  22. In certain cases Wedhead charges a refundable damage deposit of 25% of the order value. This will be payable on the final invoice and will be refunded 14 days after a successful collection or sooner.

  23. All Wedhead furniture is either constructed from naturally occurring products or can be classified as vintage/antique, so most items will vary in shades and consistency. Imagery on the company's website and social media provides a reasonable representation of the furniture hired.

  24. Furniture must be kept away from sources of ignition or excessive heat. Wedhead furniture should not be assumed to be fire resistant, however the imported stock complies in full with UK regulations on fire safety and vintage pieces have been treated in-house.

  25. The company is only hiring out the goods and at no point will they be sold.

  26. By accepting confirmation of your order you are accepting our Terms and Conditions. These are the terms to which you will be contracted. No alteration or substitution to the terms and conditions will be valid unless agreed in writing by both parties beforehand.