Frequently Asked Questions

The answers to the most common questions so you can quickly get the information you need at any time:

  • Head into our menu where you will find various categories of items. Simply add these to your quote and submit a form at checkout with all of the necessary details. Please request required services on the form. Our team will be in touch soon to confirm availability and share a quote.

  • In order to provide good value and keep our deliveries as environmentally-efficient as possible we have a minimum hire policy:

    • 1+ hour radius - orders over £800

    • 1.5+ hour radius - orders over £1,500

    • 2+ hour radius - orders over £2,000

    *all excluding VAT and service charges

  • Aside from the cost of hire for each item, there are service charges which will vary for each individual job and account for labour and transportation. Generally, the larger your order, the more cost effective your delivery will be.

    As standard we offer all day curbside deliveries only - this means only one person will be with you between 9am and 6pm and the items will be offloaded into an area near the loading bay or access point. You can always opt in for a dedicated space service if curbside delivery isn't the right option for you - this will account for time and/or hands required on the job. You can also request a 2h timed delivery or collection slot.

    Some of our service charges are:

    • dedicated space surcharge starts from £120+VAT

    • timed slots start from £40+VAT

    • bar set up requires a £100+VAT fee which is not optional

    • out of hours work (10pm-7am) incures a cost from £300+VAT

    • overnight stays incure a fee of £80/night per team member

    • crewing costs are calculated on a bespoke basis

  • In a dedicated space delviery our team member or members will place all of the items where instructed - this is a physcail service. However, if you would like some help designign your layout, as well as help on site styling the items ready to go we do offer a styling service which is not only physical but also creative.

    We will start with a 1h consultation via video or in person* and follow up with a moodboard and a proposal for your event. Following a 1h revision meeting we will then share the final plans ready to secure your selection. On the day, our crew and a dedicated stylist will make sure everything is laid out and styled perfectly ready to go - from fluffing the cushions to re-working the flow on site for best access.

    To book a 15min phone intruction for the styling service we offer please email on info@wedhead.co.uk or complete the contact form.

  • Yes we work all year round, including on holidays.

  • Unfortunately, we don’t allow self collections due to a number of reasons.

  • Easy Access

    This is a default option and is offered free of charge as part of the delivery. Our driver will carefully unload all the items into the desired area nearby and leave them carefully stacked/grouped ready to be set up. We do ask that your desired unloading area is on one continuous level from the vehicle and isn’t further than about 10 meter away from where the vehicle can park.

    Difficult Access

    Stairs - if there are more than 3-5 steps we might not be able to use trolleys and items will need to be carried in by hand. Please send us a photo of where the items need to go if in doubt so we can deliver quickly, safely and efficiently.

    Elevators - if the items need to be loaded into an elevator extra time will be required. As a general rule, we will only be able to work with service elevators as these are often large and secure enough. We understand this may not always be possible so please do send photos of your eleveator access in advance as we may need to allocate extra crew/time.

    Height & Width Restrictions - if there are width or height restrictions of less than 1.8m we need to have these measurements in advance as some of our items are large and may not fit through (for example our chairs come in stacks which can be rather tall).

  • Heavy Items - on larger jobs crew may be required to handle the load. The heavier items such as bars and sofas may also have restrictions on where they can go, such as up the stairs or on soft ground.

    Turnarounds - if we need to wait on site for turnarounds waiting time is charged at the same flat hourly rate.

  • Once you made your decision the first 50% of the total order due as a non-refundable booking fee. Please note we cannot reserve any dates or items until this is paid. The final amout is then due 4 weeks before your delivery date. If your order has changed from the time you placed it, the final amount will be rebalanced depending on the final value.

    Please note that a quote, no matter how recent, is not a confirmation of an order. It is also worth noting that it is the client's responsibility to notify us once the payment has been made, so please do so to avoid any confusion.

    When reducing order size please note that your order total cannot go below our hire minimum for your location or the booking fee you have made.

  • Yes. And as a VAT registered business we charge 20% VAT on all of our prices

  • We may ask for your card details in order to pre-authorise your card in case we need to take any payments but no charges will be made without expressly notifying you. The possible charge cases can include damages, issues with venue access or last minute changes to the order.

  • If your numbers have gone up, please let us know as soon you can so we can do our best to adjust your booking. We would always recommend booking the maximum amount to be safe as accommodating extra items will depend on their availability. If we can’t accommodate extra items we will always try and propose alternative solutions and help you re-work the plan, but won’t be able to refund the original 50% payment made.

    If your numbers have gone down, please let us know no later than 4 weeks before your delivery date so we can rebalance the final invoice. Please note that once you have decreased your numbers/items at any stage, we cannot guarantee these will be available again.

    If you changed your mind about the items you are wanting to hire, we can change your booking if the new items are available and in stock. In this case the total value will be recalculated and your original payment deducted from the final invoice amount. Please note that once you say no to your original booking we can’t promise that these items will be available again.

  • Unfortunately, sometimes things get left behind at events, damaged or lost. Once we realise something has been damaged or is missing we will get in touch and see if it can be found, fixed or cleaned. In the unlikely event that we can’t find, fix or clean the item a full replacement cost will be invoiced.

    We expect some food and drink stains and are able to manage these in 90% cases with no charges. However, grass, dirt and mud, dog or cat paw prints, body makeup, suntan lotion and ink may need to be referred to an external team. For heavy spillages and/or marking that we cannot treat in-house dry cleaning costs for soft furniture start from £120+VAT/item.

    Please note that no smoking is allowed on our soft furniture and cigratee ash stains, as well singeing or burn marks, may result in full replacement/repholstery costs for affected areas.

    We also ask that you and your guests do not stand on any of the furniture, including chairs to avoid damages and accidents.

    For custom repairs the charge is decided on a case by case basis depending on what work is needed.