+ What services do you offer and what are your delivery fees?

Each delivery charge is calcualted based on the individual job and takes into the account aspects like the distance travelled, how busy we are on your dates already, how many vehicles and crew will be needed and how long the set up or collection will take us. Each delivery charge is calculated per van but the larger your order, the more cost effective your delivery will be.

From 2021 we will be offering only curbside deliveries as standard - this means only one person will be with you and he or she may need a hand on the other end if the items you are hiring are large or heavy. You can always select a set up service if curbside delivery isn't the right option for you.

Some of our service charges are:

• set up fee is £180 for a team of 2 crew and £60 for each additional crew member
• bar set up requires a £120 fee and is not optional
• custom vynil print can be added from £100+VAT/panel
• out of hours deliveries/collections (10pm-7am) incure a fee of £300
• deliveries to ULEZ and/or CC zones incure a fee of £30/day
• overnight stay for crew on locations further than 3 hours incure a fee of £50/night

+ Do you charge VAT?

Yes, we do. As a VAT registered business we have to charge 20% VAT on all of our prices.

+ What is your hire minimum?

In order to provide good value to all of our clients we have a minimum hire policy of £800 for local deliveries no more than 60 minutes away, £1,200 for orders within 1.5 hour's radius and £2,000 for deliveries over 90 minutes but under 3 hours away from us at Weedon Bec. These amounts exclude VAT and service charges such as delivery, set up and installation. For further locations such as Scotland, Wales and overseas our hire minimum is £3,000 and a hotel stay for the crew covering the duration of the event will be accounted for in the delivery charges.

+ Do you take a safety deposit?

We feel taking a large safety deposit can be restricting so instead from 2021 we will simply be asking for your card details in case we need to take any payments (no charges will be made without expressly notifying you). The possible cases can include damages to the items, issues with venue access or last minute changes to the order.

+ Can you post smaller items?

Unfortunately, we don’t specialise in small item hire even though we do offer smaller items. These are only available as a part of a larger order and we aren’t able to post any items or allow self-collection.

+ Can I collect from your warehouse?

Unfortunately, no. We don’t allow self collections due to a number of reasons. You wouldn’t think it, but transporting furniture is a skill of its own we don’t expect you to have - from securely strapping in chairs to safely loading in sofas. So really we can’t take the risk of either you or the furniture getting hurt. We also don’t have a 24/7 manned warehouse as our crew are often out on events and so timing your collection/drop off can be quite tricky. Last but not least, just prepping everything for you ready to collect and cleaning it and packing away after you are done can take precious time we are so short on some days and the delivery charge accounts for this aspect.

+ How does your delivery work?

We understand that every event is different. That is why you will be asked to fill out our enquiry form when placing the order and your quote will clearly explain what services we feel will work best for you. We will touch base with you before your big day to check if there are any changes and our crew will act based on the information provided, so please keep us posted on any changes.

As standard only one crew member will be attending per hire if no set up is requested and the access is easy.

Please be aware that if it is unsafe or not possible for us to make a delivery/collection due to not having adequate information provided in advance we may have to simply leave the items in the most convenient and safe location but their safety and set up will be your responsibility and the card you provide on the booking may be charged.

+ What are the types of access?

No Set Up / Easy Access

This is a default option and is offered free of charge as part of the delivery. Our driver will carefully unload all the items into the desired area and leave them carefully stacked/grouped ready to be set up. We do ask that your desired unloading area is on one continuous level from the vehicle and isn’t further than about 10 meter away from where the vehicle can park. This can for example be a loading bay, a specific area in the marquee, an entrance of a barn, a room inside a venue, a garage or a church etc.

Difficult Access

Stairs - if there are more than 3-5 steps we might not be able to use trolleys and items will need to be carried in by hand which may be lengthy, difficult and even unsafe if the driver is alone. Please send us a photo of where the items need to go so we can make sure we are are prepared and are able to make the delivery quickly, safely and efficiently.

Elevators - if the items need to be loaded into an elevator extra time will be required to make the delivery. As a general rule, we will only be able to work with service elevators as these are often large enough, secure and won’t try and close every 8 seconds while asking us to “mind the doors”. We understand this may not always be possible but knowing in advance is essential as we may require extra crew/time.

Height & Width Restrictions - if there are width or height restrictions of less than 2m we need to have these measurements in advance as some of our items are large and may not fit through (for example our chairs come in stacks of 8 which can be rather tall).

+ What else affects delivery costs?

Heavy Items - some of our items are heavy. It is essential that two crew members are attending to make sure everything is done safely and efficiently. These items may also have restrictions on where they can and cannot go, such as up the stairs or on soft ground.

Assembly - if you are hiring items that require assembly on site we may need to account for the time and the crew to get this done quickly for you. Bars, buffet counters and display stands all need to be assembled on arrival so there may be an extra cost involved depending on how much time we have. Please note that we can't deliver these items and leave them in parts so the fee will be included in the delivery cost and cannot be removed.

+ Do you offer a set up service & what is it?

If you would like your items set up we would be more than happy to help make sure everything is ready to go for your event. If you are hiring chairs we will unstack them, add pads and lay them out if needed. If you are hiring tables and/or lounge furniture, we will lay these out based on the your instructions (in person on site or via email but please note that ideally we would need a to-scale floorplan we can work with to make sure there is no confusion). We also know that every event is different so simply let us know how we can help - for example, if you would like the chairs left in stacks because this works better for the catering team but the lounge furniture needs to be set up or if you need the chairs and tables laid out but the lounge furniture left to the side, just let us know.

+ Can you deliver 24/7?

Yes but please note that if you require a delivery or collection made between 10pm and 6am an extra out of hours charge will be added. It is important to understand that our crew need to account for the logistics of driving to/from your location and to/from the warehouse, loading/unloading and then making the journey home or staying in a hotel nearby.

+ How do payments work?

Once you are sure you would like to go ahead we will email you an invoice with the first 50% of the total order due. This amount is non-refundable (aside from the 7 day cooling off period where you can change your mind) and we cannot reserve any dates or items until this is paid. This rule exists so we can function efficiently and fairly. Once the 50% pre-payment has been received there is nothing else to pay until 4 weeks before your event. Along with your final invoice we will send you a booking form to finalise the logistics, although for bookings in peak seasons we may request delivery information sooner.

Please note that a quote, no matter how recent, is not a confirmation of an order. It is also worth noting that it is the client's responsibility to notify us once the payment has been made, so please do so to avoid any confusion.

If your order has changed from the time you placed it, the final amount will be rebalanced depending on how the final value has changed.

Please note that your order can’t go below our hire minimum.

+ How long can I hire the items for?

As standard the hire charge covers 48 hours of use, however we understand that often delivery and collection need to follow a different schedule so we will allow for a day either side of the hire period free of charge. If you require a hire longer than 5 days can create a custom quote to cover your requested period.

+ I made a booking but my numbers changed...

The payment you’ve made is non-refundable as we have secured your date, however the second instalment is completely flexible and we understand that things change. We will generally get in touch around a month before your event double checking if there are any changes.

If your numbers have gone up, please let us know as soon you can so we can adjust your booking. We would always recommend booking the maximum amount to be safe and then going down if needed instead of trying to figure out where to find a chair for the unexpectedly added guests later on. Accommodating extra items will depend on their availability and while we will always try and help we can’t promise that what you need will be in stock. If we can’t accommodate extra items we will always try and propose alternative solutions and help you re-work the plan, but won’t be able to refund the original 50% payment made.

If your numbers have gone down, please let us know about this no later than 4 weeks before your event so we can rebalance the final invoice. In this case your final instalment will be less than your original payment but both will need to amount to our hire minimum. Please note that once you have decreased your numbers/items at any stage, we cannot guarantee these will be available again.

If you changed your mind about the items you are wanting to hire, we can change your booking if the new items are available and in stock. In this case the total value will be recalculated and your original payment deducted from the final invoice amount. Please note that we can’t guarantee that the new items you are after will be in stock and once you say no to your original booking we can’t promise that these items will be available again.

+ Will I have to leave a safety deposit?

In some cases we ask that a safety deposit is left with us. This is generally refunded to you within 7 days of the items being checked and simply ensures that there are no damages or losses.

+ Some hired items got damaged or are missing...

As a general rule, your driver will arrive with a delivery note that will feature replacement costs for all of the items provided. Unfortunately, sometimes things get left behind at events, damaged or lost. Once we realise something has been damaged or is missing we will get in touch and see if it can be found, fixed or cleaned. In the unlikely event that we can’t find, fix or clean the item a full replacement cost will be invoiced.

For spillages, dry cleaning cost for soft furniture is £80/item.

This excludes seat pads as the cost of dry cleaning is included in the hire price, however a replacement charge may still apply if the pads are returned physically damaged.

For custom repairs the charge is decided on a case by case basis depending on what work is needed.

+ Do you collaborate on shoots, fairs and PR projects?

We most certainly do, but due to the volume of work we experience throughout the year we do ask that our expenses are covered. We can provide furniture free of charge in exchange for media content and exposure but ask that you cover the labour of our driver, use of the vehicle and the fuel. If your project is same day you can expect the cost to be around £180 and if you require the items to be delivered and collected on different days this would be around £300. We do not make any profit from these charges and simply make sure that our baseline costs are covered.